Shipping & Returns

Delivery charges vary depending on the total order value, the delivery method and the delivery destination. Any delivery charges will be detailed at the checkout before your order is submitted. If no delivery address has yet been supplied, the shipping charge will remain at $0 until one is provided.

Unless otherwise stated in the item description, all items will be dispatched within 7 working days of receiving your order and full payment under normal circumstances. If we anticipate any delay in this time period we will endeavor to keep you informed by email. If your order is ready for dispatch earlier, we will always send it as soon as we are able to.

 

Shipping Address

For reasons of security, where payment is made by credit or debit card, we will only ship goods to the billing address of the card used to make payment, unless specific arrangements are made with us. Where specific arrangements are made you may be required to provide us with proof of identity or address. Whilst inconvenient, this is an important measure to protect the security of our customers.

Returns

We guarantee your satisfaction with any goods that you purchase from us.
If you are not happy with your purchase for any reason you may contact us within 14 days of receiving your goods to arrange a full refund.

You then have an additional 14 days to return the goods to us.

• The product must be in its original, unused condition and include all packaging and accessories to qualify for a full refund.
• Items with signs of use or damaged/partially missing packaging may have a handling charge of up to 25% applied at our discretion to reflect the reduction in resale value.
• Items returned in poor condition or lacking important accessories or parts may be refused altogether or subject to a greater handling charge, depending on the extent of the deficiency.
• You are responsible for return shipping costs.
• We strongly recommend that returned goods are sent by a recorded method of delivery such as USPS Priority Mail with the appropriate insurance cover as they will only be deemed as returned when signed for by us.

Refunds

• Once received at our warehouse, returns are normally processed within 5-7 days of receiving them. However, if your return requires further testing or investigation, this may take longer.
• Refunds (if applicable) will be issued to the original payment method. Your refund may take an additional 4-7 days to be processed by your bank.

This guarantee does not affect your statutory rights as a consumer.